DELIVERY
Shipments will be made by the UPS service of your choice. We offfer Ground, 2nd Day and Next Day Air Services. Orders taken by 11:00 am Pacific Time (Los Angeles, California) will ship 72 BUSINESS hours from that day. Orders taken after 11:00 am Pacific will ship 72 BUSINESS hours after the next BUSINESS day.

BACK ORDERS
Back orders are placed only at the request of the customer and therefore considered a separate order. Because of this, freight will be charged according to our freight policy regardless of the size of the order from which the back order is taken.

SPECIAL ORDERS
These are non-stock items ordered from regular vendors at the customer’s request. A non-refundable deposit of 50% will be required and Special Order items are not returnable.

RETURN GOODS
No merchandise will be accepted for return without an assigned RGA number. This can be achieved by contacting our customer service department at our main office. All returns must be made within 15 days of purchase and the original invoice number will be necessary to process the credit. Certain items such as special orders, books, or tools, cannot be returned. All products should be free of defects in material and workmanship and to perform the work for which they were designed. Any defective merchandise will be returned to the factory for their inspection. The appropriate disposition (credit, replacement, or repair) of this merchandise will be made based on the factory’s recommendation. No deductions from payment will be allowed until a formal credit has been issued from our accounting department. Any merchandise to be returned must be sent prepaid to our office. Please Note: Any returned merchandise must be in re-saleable condition and may not be marked on or priced in any way. Returned merchandise is subject to a minimum 20% service charge.

CLAIMS
All claims for shortage and/or damage must be reported within 5 days. If any shipment is lost and/or damaged by the delivering carrier, it is the purchaser’s responsibility to file the appropriate claim forms with the delivering carrier.
If you have questions or concerns, if you cannot find what you are looking for or if you need to return product(s) you may call us direct at 323.692.2977.